Reference

Terms & Conditions That Protect Your Play

Our Terms & Conditions spell out how your account works, what happens when you deposit via DANA, OVO, GoPay or QRIS, and how we keep your information secure.

Account RulesPayment & Withdrawal TermsData & SecurityDispute Resolution
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togeljitu Terms & Conditions That Protect Your Play
GET HELP WITH TERMS

How to Reach Us About Your Account Terms

Team online

Live Chat Support

Open the chat icon in the bottom right of your account dashboard. Our team in Surabaya responds during business hours to explain any term, dispute a charge, or request account changes.

Email Support

Send questions about these Terms to our compliance team. Include your account number and the specific clause you're asking about. Responses arrive within 48 hours.

Account Settings

Review and update your personal data, payment methods and contact preferences in Settings. Changes take effect immediately and are logged for your records.

HOW WE PROTECT YOU

Data Handling, Security and Your Rights Under These Terms

Data Encryption

Your login, payment details and identity documents are encrypted end-to-end. We never share your data with third parties unless required by law. Your account dashboard shows all data we hold on you.

Withdrawal Verification

Before any payout clears to your bank or mobile wallet, we verify your identity and confirm the withdrawal amount against your account history. This protects you from unauthorised transfers.

Cookie & Tracking Policy

We use cookies only to keep you logged in, remember your language and game settings, and detect fraud. You can disable cookies in your browser; you'll stay signed out until you log back in.

Data Retention

We keep your account data and transaction history for seven years to meet tax and anti-money-laundering rules. After account closure, we retain only what local law requires.

Request Changes to Your Data

You can request to view, correct or delete your personal information by emailing our privacy team. Deletion is subject to legal hold periods; we'll confirm timelines in writing.

Report a Breach or Dispute

If you believe your account has been compromised or a charge is wrong, contact live chat immediately. We investigate within 72 hours and keep you updated by email throughout.

Frequently Asked Questions About Our Terms

We'll send you a warning email describing the breach. Minor violations may result in a temporary account freeze. Serious breaches—fraud, money laundering, or repeated rule-breaking—lead to permanent account closure and forfeiture of your balance. We report illegal activity to authorities where required by law.

No. Each account is personal and non-transferable. Only you may log in using your credentials. Sharing accounts violates the Terms and puts both of you at risk. If we detect multiple logins from different devices or locations in a short time, we'll freeze the account pending verification.

If we close your account for breach of Terms, we'll freeze your balance and notify you in writing of the reason. You may request a review via email within 14 days. If the closure stands, your remaining balance will be returned to your original payment method within 30 days, minus any outstanding debts.

We retain all transactions, deposits and withdrawals for seven years to comply with tax and anti-money-laundering regulations in Indonesia. After that period, records are securely deleted. You can download your transaction history anytime from your account page under 'History'.

Yes. Contact live chat or email support immediately with the transaction ID and date. We investigate all unauthorised withdrawal claims within 72 hours. If we confirm the claim, we reverse the charge and credit your account. If you caused it—e.g. left your device unlocked—the Terms require you to accept the loss.

You can close your account anytime from Settings under 'Account Management'. Any balance in your wallet is returned to your original payment method (DANA, OVO, GoPay or QRIS) within 24 hours. Once closed, your account cannot be reopened; you must create a new one to play again.

Disputes are resolved through our escalation process: live chat first, then email to compliance, then mediation. If we cannot reach agreement, disputes are binding arbitration under Indonesian law. You waive the right to sue in court. Any arbitration is conducted by a neutral third party at togeljitu's expense.

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